Return Policy
Return Policy
We offer a 30-day return policy with a 100% money-back guarantee on all products that arrive defective or damaged during shipping. Simply contact us, and we’ll arrange a return address, replacement, or refund—your choice.
If your order arrives defective, damaged, or incomplete, this must be reported within 7 days of delivery.
Returned items must be unused, in their original packaging, and include all tags to be eligible for a return.
Please note: Items purchased on sale are not eligible for return.
Return Costs
Return shipping costs are the responsibility of the customer.
Important Notes
- If a returned item is received without packaging or does not meet the return conditions, we reserve the right to refuse the refund.
- We do not offer refunds for orders that do not arrive due to factors within your control (e.g., incorrect shipping address).
- Once your return is received and inspected, we will notify you if it has been approved. If approved, the refund will be processed to your original payment method. Please allow up to 5 business days for your bank to process the refund.
To start a return, contact us at info@travara-travel.com. If your return is accepted, you will receive instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Product Issues
If you experience any issues with your product, please reach out to our support team. We review each case individually and will work with you to find a fair solution.
If you have any questions about our return policy, feel free to contact us at info@travara-travel.com